Definition of the Right of Withdrawal or Exchange
You have the option to withdraw from or exchange your purchase without providing a reason within the legal period of fourteen (14) calendar days from the receipt of the item by you or a third party designated by you, other than the carrier.
To exercise your right of withdrawal or exchange, you must notify us at 1 Boulevard de la Grotte Rolland, 13008 Marseille, of your intention to withdraw via a clear and unequivocal statement, specifically:
- Through the online withdrawal or exchange form, recommended for simplified procedures;
- By email at retractation@agapara.fr, including the standard withdrawal or exchange form provided below;
- Or by a letter sent by post, including the standard withdrawal or exchange form provided below.
PDF Form
To comply with the withdrawal or exchange period, it is sufficient to send your decision before this deadline expires.
Please note that exchanges will only be processed as a refund in the form of store credit (balance credited to your account or secret code). You will need to return the desired product(s) to AGAPARA and reorder on the website using the store credit provided (returns are free in this case).
Effects of Withdrawal or Exchange
In the event that you are eligible for the right of withdrawal or exchange, you undertake to return the product(s) to us (via the return label generation link that we will send you by e-mail), at the latest, within fourteen (14) days of the date on which you inform us that you have exercised your right of withdrawal or exchange.
After validation of the return of the product(s), as well as its/their condition in our workshops, we will make the reimbursement via bank transfer or credit note for the return without undue delay and at the latest within fourteen (14) calendar days from the date on which we were informed of your decision to retract or exchange. However, we reserve the right to defer reimbursement until we have received the product(s) or until you have provided proof of shipment of the product(s), whichever comes first.
In addition, you have two options for refunding your purchase:
- Either a refund in the form of a credit note (balance credited to your account or secret code) lasting one (1) year (365 days) and non-refundable. In this case, you benefit from the free return of one or more pairs of shoes and accessories. On the other hand, any additional delivery charges paid by the customer in connection with the choice of a specific “one-way” delivery method will be deducted from the amount of the credit note. In addition, other total or partial deductions (in proportion to the products reshipped) from the initial shipping costs may be made at the time of reimbursement, in the event that the outbound shipping costs have not been taken into account by AGAPARA.
- Or a refund in the form of a bank transfer credited to the credit card used at the time of purchase. In the event of technical problems, we will contact you and send you a bank cheque. In this case, you do not benefit from a free return. The amount to be refunded will be reduced by :
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- A fixed amount including VAT calculated depending on the amount to be reimbursed to the customer (amounts identical for all shipping zones delivered by AGAPARA):
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- Amount less than or equal to €150 incl. VAT: €15 incl. VAT
- Amount between €150 and €300 incl. VAT: €20 incl. VAT
- Amount between €300 and €600 inc. tax: €25 inc.
- Amount over €600 inc. VAT: €30 inc.
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- Potential additional delivery charges paid by the customer in connection with the choice of a specific “one-way” delivery method. In addition, other total or partial deductions (in proportion to the products reshipped) from the initial shipping costs may be made at the time of reimbursement, in the event that the outbound shipping costs have not been taken into account by AGAPARA.
You may only be held liable for any depreciation of the goods resulting from handling other than that necessary to identify the nature, characteristics and proper functioning of the goods.
